Customer is King

From The Iron Horse Brewery Blog

Customer is King

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*Originally written by Suzanne Vargas

A person or thing regarded as the finest or most important in its sphere or group.

or from Urban Dictionary
awesome, above the rest, the bomb. etc used when refering to something

As our handbook states, “the customer is king. every employee of the brewery is expected to make every reasonable effort to serve and help customers in a friendly manner. high-fiving must be done with a customer at least once a week.” and no, for those of you wondering, I did not make the high-fiving part up.

Customers are our biggest asset. Our decisions are made with you at the forefront of our mind. Of course, we want to make money, increase revenue, and all that boring stuff. But rest assured it will never be at the expense lowering our standards for things such as kick-ass customer service or premium beer ingredients.

So this is where the tables turn, instead of rambling on aimlessly (as I often do) I want you to tell me-

How are we exceeding your needs as a customer?
How could we do better?

Email me: [email protected]

And as always (okay fine it’s only the second time) I want to leave you with a picture.


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